ja777's Privacy Policy

1. Information Collection

ja777 collects only the information necessary to provide platform services, ensure security, and improve the user experience. We collect information in the following two main ways:

1.1 Information You Provide Directly

The information you provide during account registration and management includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents submitted for identity verification (such as a copy of your national ID card or passport)
• Financial transaction information — records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Any information provided when contacting customer support

1.2 Automatically Collected Information

When you browse or use our platform, certain information may be collected automatically:

• IP address and device type
• Browser type and version
• Page view logs, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Device operating system and network information

2. Purpose of Using Information

ja777 uses collected information only for specific and legitimate purposes. We use your information to:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To process gaming, deposits and withdrawals, and manage bonuses and promotions.
• Identity verification (KYC): To prevent fraud and confirm the age restriction (21+).
• Communication: To send important account updates, transaction confirmations, and customer service messages.
• Platform improvement: To analyse user experience and improve the quality of our services.
• Responsible gaming: To identify unusual or risky gaming behaviour and provide support.
• Regulatory compliance: To meet relevant legal and regulatory obligations.

We do not sell or rent your information to any third party. Information may only be shared with third parties in the circumstances described below.

3. Information Sharing and Disclosure

ja777 treats your privacy with the highest importance. We may share information with third parties only in the following limited circumstances:

3.1 Service Provider Partners

We may share information with trusted third parties who help operate our platform. This includes payment processors (bKash, Nagad, Rocket, and bank partners), technology service providers, and identity verification services. These partners act under our instructions and may not use your information for their own purposes.

3.2 Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law.

3.3 Fraud Prevention

Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other unlawful activity.

4. Information Security Measures

ja777 follows industry-standard security technologies and processes to protect your personal information:

• SSL encryption: All data transmitted between your browser and our server on the platform is encrypted using SSL (Secure Sockets Layer) technology.
• Secure data storage: Your information is stored on secure servers, and firewalls and access controls are maintained to prevent unauthorised access.
• Access controls: Only authorised staff may access your information, and only as needed for specific tasks.
• Regular security reviews: We regularly review and update our security measures.
• Password protection: Your password is stored in hashed form — it is never stored in plain text.

However, no method of transmitting data over the internet or storing it electronically is completely secure. While we strive to ensure the highest level of security, no absolute guarantee can be given.

5. Cookie Policy

Cookies are small text files stored on your device. ja777 uses the following types of cookies:

• Essential cookies: To ensure the core functionality of the platform — such as maintaining login sessions.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To collect anonymous statistics about platform usage in order to improve the service.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to stop working properly.

6. Data Retention Period

ja777 retains your information for as long as:

• Your account is active and you are using our services.
• Required to meet applicable legal obligations (for example, records of financial transactions).
• Reasonably necessary for fraud prevention or resolution of legal disputes.

Some information may be retained for a defined period after account closure, but will no longer be actively processed.

7. Your Rights

You have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances, you may request that your information be deleted ("right to be forgotten"). However, some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain circumstances, you may ask that the processing of your information be restricted.
• Right to object: You may object to marketing communications or profiling.
• Right to data portability: You may request to receive the information you have provided in a structured, commonly used format.

To exercise these rights, contact us at [email protected]. We will endeavour to respond to your request within the timeframe set by applicable law.

8. Children's Privacy

The ja777 platform is intended only for individuals aged 21 or above. We do not intentionally collect any personal information from minors. If a minor has provided information on our platform, we will delete it as soon as possible. Please let us know if you have any information regarding this.

9. International Data Transfers

Due to the nature of our services, your information may be processed or stored on servers located outside Bangladesh. For any such transfer, we ensure that your information is kept under measures consistent with the protection standards described in this Policy.

10. Third-Party Links

The ja777 platform may occasionally contain links to game providers or other services. These external sites have their own privacy policies, for which ja777 is not responsible. We recommend that you review the privacy policy of any external site you visit.

11. Changes to This Policy

ja777 may review and update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after an update will be considered acceptance of the new policy. The "Last updated" date shown at the top of the Policy always indicates the date of the current version.